Calvin J. Rittenhouse
397 Catherine Street, Columbus, Ohio 43223
614-633-0478
cjritten@hotmail.com
SUMMARY OF QUALIFICATIONS
Dependable, self-motivated worker with excellent communication skills including technical writing and over ten years' experience in varied customer service and office work. Proficient with Microsoft Word, Excel, and PowerPoint and with Internet and email operations.
ACCOMPLISHMENTS
Technical Writing/Customer Service
*Communication skills led to designation as the “office writer” in the State GED Office, which included writer responsibility on a team writing policies and procedures for a 7-person office serving about 20,000 test-takers annually through 80 test centers.
*Designed and revised forms to better serve customer needs and office requirements.
*Three years experience taking “difficult and technical” calls (screened) in a multifaceted environment; over 8 years total customer service experience.
Clerical
*Designed, implemented and operated a fax in-fax out system for record verification.
*Analyzed and entered complex textbook orders.
*Handled and proofread complex technical bibliographical data.
*Proficient with MS Office software, Internet browsers, MS Outlook and data entry.
*Functional skills with Gnome GUI and Solaris 9.1 operating environment.
*Comfortable with dual-monitor work station.
*Keyboard speed 60 wpm net.
*Processed and distributed incoming mail; handled and sent outgoing mail and packages.
*More than ten years experience in office work: copying, faxing, filing, scanning, etc.
Administrative Assistant
*Over seven years experience as a Word Processor and an Administrative Assistant in the State GED Office (very similar duties) with additional administrative experience.
*Maintained executive calendar.
*Performed telephone and in-person reception duties.
*Wrote letters for State Administrator signature.
*In an IT placement environment, edited candidates' resumes and posted to FTP site.
WORK EXPERIENCE
OFFICE TEAM—TECHNICAL DATA PROCESSING September to November 2009 and RECEPTIONIST/WORD PROCESSOR May 2008 to August 2008 and September 2009 to November 2009
VOLT SERVICES—ORDER MANAGER May 2009 to August 2009
OHIO DEPT OF EDUCATION—STATE G.E.D. OFFICE—CUSTOMER SERVICE ASSISTANT/ADMINISTRATIVE ASSISTANT/WORD PROCESSOR August 2008 to March 2009 and December 2000 to September 2007
ADECCO STAFFING—TEMPORARY CLERICAL WORKER February 2008 to March 2008
EDUCATION
FRANKLIN UNIVERSITY (Columbus, Ohio; currently attending)
*Majoring in Organizational Communication
*Current Grade Point Average is 3.75 on a scale of 4.0
CENTRAL OHIO TECHNICAL COLLEGE (Newark, Ohio)
*Majored in Secretarial Science/Office Administration
*Earned a Word Processing Certificate and additional credits
*Grade Point Average was 3.69 on a scale of 4.0
*Placed on Dean's List six of the eight quarters attended
REFERENCES AVAILABLE UPON REQUEST